Terms, Conditions & Privacy Policy
Last updated: April 2026
These Terms, Conditions & Privacy Policy govern the use of the bioscape.pt website and the purchase of our products.
1. Identification of the Seller and Data Controller
The bioscape.pt website and the Bioscape brand are operated by Carlos Filipe Carraça Cruz, holder of NIF 243113625, with registered address at Rua Carvalho Araújo, no 36, 8000-242 Faro, Portugal. Contact and Customer Service Channels: - Email: info@bioscape.pt - Phones: - +351 967 739 908 (Carlos Cruz) - +351 912 225 970 (António Lacerda) Legal Note: Calls to the Portuguese national mobile network.
2. Order and Sale Process
Orders are initiated on the website and finalised via WhatsApp or Email. The contract is considered concluded after payment confirmation. Bioscape reserves the right to cancel orders due to stock shortages or processing errors.
3. Delivery Times and Conditions
Production: 5 to 10 business days, depending on the model. Shipping: Carried out via GLS with a tracking number. Delivery times: 1-2 business days for Portugal; 2-5 business days for Europe. Costs: See the detailed table at bioscape.pt/en/shipping.
4. Right of Withdrawal (Returns)
The consumer has the right to return the product within 14 calendar days after receipt, without the need for justification. The item must be in its original packaging and unused. Personalised items are excluded from the right of withdrawal.
5. Alternative Dispute Resolution (ADR)
In case of dispute, the consumer may turn to CIMAAL — Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve. Website: www.consumoalgarve.pt
6. Complaints Book
Access the Electronic Complaints Book at: www.livroreclamacoes.pt.
7. Data Protection Policy (GDPR)
The data (name, contact, address) is used only for order processing and tax obligations. When using WhatsApp, data is processed by Meta Platforms in accordance with their policy. You may request access to or deletion of your data via info@bioscape.pt. Tax-related data is retained for 10 years.